Privacy Policy

This privacy policy applies to the R3LAX application (hereby referred to as "Application") for mobile devices that was created by PT Pertamina Hulu Indonesia (hereby referred to as "Service Provider") as a Free service. This service is intended for use "AS IS". This privacy policy helps you understand what information is collected by the Service Provider and how they use it while using the application.

Information Collection and Use

The Application collects information when you download and use it. This information may include information such as:

The Application collects your device's location which helps the Service Provider determine your approximate geographical location and make use of it in the following ways:

For a better experience and requirement of the service while using the Application, the Service Provider may require you to provide certain personally identifiable information including but not limited to Name, Email, and Phone Number. The information that the Service Provider requests will be retained by them and used as described in this privacy policy.

Third-Party Access

Only aggregated anonymized data is periodically transmitted to external services to aid the Service Provider in improving the Application and their service. The Service Provider may share your information with third parties in the ways that are described in this privacy statement.

Please note that the Application utilizes third-party services that have their own Privacy Policy about handling data. Below are the links to the Privacy Policy of the third-party service providers used by the Application:

The Service Provider may disclose User Provided and Automatically Collected Information:

Opt-Out Rights

You can stop all collection of information by the Application easily by uninstalling it. You may use the standard uninstall processes as may be available as part of your mobile device or via the mobile application marketplace or network.

Data Retention Policy

The Service Provider will retain User Provided data for as long as you use the Application and for a reasonable time thereafter. If you'd like them to delete User Provided Data that you have provided via the Application, please contact them at and they will respond in a reasonable time.


The Service Provider does not use the Application to knowingly solicit data from or market to children under the age of 13.

The Application does not address anyone under the age of 13. The Service Provider does not knowingly collect personally identifiable information from children under 13 years of age. In the case the Service Provider discovers that a child under 13 has provided personal information, the Service Provider will immediately delete this from their servers. If you are a parent or guardian and you are aware that your child has provided us with personal information, please contact the Service Provider ( so that they will be able to take the necessary actions.


The Service Provider is concerned about safeguarding the confidentiality of your information. The Service Provider works hard in providing physical, electronic, and procedural safeguards with strong security to protect information the Service Provider processes and maintains. Nevertheless, please be aware that no method of transmission over the internet or method of electronic storage is 100% secure and reliable and the Service Provider cannot guarantee its absolute security.


This Privacy Policy may be updated from time to time for any reason. The Service Provider will notify you of any changes to the Privacy Policy by updating this page with the new Privacy Policy. You are advised to consult this Privacy Policy regularly for any changes as continued use is deemed approval of all changes.

This privacy policy is effective as of 2024-05-22.

Your Consent

By using the Application, you are consenting to the processing of your information as set forth in this Privacy Policy now and as amended by us.

Contact Us

If you have any questions regarding privacy while using the Application or have questions about the practices, please contact the Service Provider via email at

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